I was on a plane with a front-row seat to a multiple-minute melodrama about averting crisis in the air. In my view, the situation and how to handle it was simple. But the process airline employees took to get there was quite complicated. Compared to decision-making procedures in a startup, it was almost comical.

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To grow an ed-tech startup, you have to know your market. Conversations with the various players involved are invaluable. Use the information gathered to organize talking points based on what is important to each of the players on your radar screen.

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The process of building a company includes building a team. Sometimes people join. Sometimes people leave. Regardless of how they leave, it’s called termination in the eyes of the human-resources-type folks of the world. Termination. It’s such a harsh sounding term. For the past three months, we had the pleasure of having a Finnish intern…

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