Google Earning High Marks for Customer Satisfaction From K-12 Users

Amazon, Apple, and Microsoft Receive Lower Net Promoter Scores on Educator Survey

Director, Research Center

Google earns high Net Promoter Scores–a common measure of customer loyalty and satisfaction–from educators, although district leaders are more enthusiastic than teachers.

About Our Research: Edweek Market Brief members enjoy access to research they need to make critical business decisions. This includes findings from proprietary surveys conducted by the Education Week Research Center of our nationwide audience of K-12 administrators and teachers, and original analyses of data collected in partnership with other organizations.

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