How District and Company Leaders’ Needs Differ on COVID-Era Customer Support

National Surveys Examine Customer Support, Product Implementation During Uncertain Times

Research Analyst

School districts have a clear idea of what kinds of help they need with product implementation and customer support from companies, and those needs very much reflect the demands of the COVID-19 era.

In a survey of more than 330 district administrators, conducted as the coronavirus was disrupting schools this spring, EdWeek Market Brief found that…

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