Tech Advances, Subscription Models Prompt Greater Emphasis on Customer Service

Education Companies Outline How They Are Making Structural Changes to Be More Service-Oriented

Contributing Writer

Carnegie Learning Inc. is bringing together departments that in the past had typically worked in silos—all in an effort to help provide better customer service to school districts from the initial sale to the point of contract renewal time. Apex Learning has received more regular feedback from customers since changing its business model to increase the company’s focus…

Schedule a Tour

Join us to get access to the rest of this premium article.

Already a member? Log in.