Tech Advances, Subscription Models Prompt Greater Emphasis on Customer Service
Education Companies Outline How They Are Making Structural Changes to Be More Service-Oriented

Carnegie Learning Inc. is bringing together departments that in the past had typically worked in silos—all in an effort to help provide better customer service to school districts from the initial sale to the point of contract renewal time. Apex Learning has received more regular feedback from customers since changing its business model to increase the company’s focus…